Privacy Policy

TEAM. | shopteam.co.uk

Last updated: 28 October 2026

At TEAM., we respect your privacy and believe your personal information should be handled carefully and transparently.

This Privacy Policy explains what information we collect, why we use it and how we protect it.

1. Who we are

TEAM. is operated by [LEGAL BUSINESS NAME], trading as TEAM.

Address: [BUSINESS ADDRESS]

Email: [PRIVACY CONTACT EMAIL]

We are the data controller for the personal information we collect and use for our retail business, except where another organisation acts as an independent controller.

2. Information we collect

When you visit our website, make a purchase or contact us, we may collect:

Your name and contact details
Billing and delivery addresses
Order and purchase history
Payment transaction information
Customer service correspondence
Email marketing preferences
Device, browser and website usage information

Payment card details are handled by our payment service providers. We do not need to receive or store your full card details to fulfil your order.

3. How we use your information

We use personal information to:

Process payments and fulfil orders
Arrange production, shipping and delivery
Provide customer service and manage returns
Send essential order updates
Maintain the security of our website
Comply with legal and tax obligations
Improve our products and services
Send marketing communications where permitted

4. Our lawful bases

Depending on the activity, we process personal information because:

It is necessary to fulfil our contract with you.
We must comply with a legal obligation.
We have a legitimate interest, such as preventing fraud or responding to customer enquiries, where that interest is not overridden by your rights.
You have given consent, where consent is required.

5. Shopify and our service providers

Our website is powered by Shopify.

We also work with selected service providers, which may include payment processors, manufacturing partners, dropshipping suppliers, couriers, email marketing services and analytics providers.

We share only the information reasonably necessary for those services, subject to appropriate data protection arrangements.

Some service providers may act as independent data controllers under their own privacy notices.

6. Marketing emails

If you subscribe to our newsletter, we may send you information about new products, launches, offers and TEAM. news.

You can unsubscribe at any time using the link in our marketing emails or by contacting us.

Where required by law, we will obtain your consent before sending marketing communications.

7. Cookies

Our website uses cookies and similar technologies for functions such as maintaining your shopping basket, operating checkout and improving website performance.

We may also use analytics and advertising technologies.

Where consent is required, we will ask for it before placing or accessing non-essential cookies.

You can review or change your preferences through [COOKIE SETTINGS LINK].

8. International data transfers

Some of our technology and fulfilment partners may process information outside the United Kingdom.

Where personal data is transferred internationally, we will ensure an appropriate lawful transfer mechanism or other applicable protection is in place.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes and meeting legal obligations.

Different categories of information may have different retention periods.

10. Your rights

Under applicable UK data protection law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion in certain circumstances
Object to or restrict certain processing
Request transfer of eligible information
Withdraw consent where processing is based on consent

To exercise your rights, contact [PRIVACY CONTACT EMAIL].

You can also complain to the UK Information Commissioner's Office at www.ico.org.uk.

11. Security

We take reasonable technical and organisational steps to protect personal information and work with established ecommerce and payment service providers.