Returns & Refunds Policy

Changed your mind? Something not quite right? We're here to help.

We want shopping with TEAM. to feel easy, enjoyable and straightforward.

Changed your mind?

For most products ordered through our website, you have 14 days from the day after receiving your order to tell us you'd like to cancel.

You don't need to give a reason.

Once you've notified us, you have a further 14 days to send your item back.

To start a return, email amyroberton@icloud.com with your order number and the item you wish to return.

We'll provide return instructions and the appropriate return address.

Please don't send items back without first confirming the correct address, as our products may be fulfilled from different locations.

Condition of returned items

You may inspect or try on products as you would in a shop.

Please take reasonable care of items while they are with you.

If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a deduction for any resulting reduction in value, where permitted by law.

Return shipping costs

For change-of-mind returns, you are responsible for the direct cost of return postage, provided this has been communicated to you before purchase.

If your item is faulty, damaged, incorrectly described or incorrect, we will cover reasonable return costs where required by law.

Made-to-order products

Some TEAM. products are printed or manufactured after an order is placed.

Standard TEAM. designs produced on demand are generally eligible for the normal statutory cancellation rights.

Products genuinely made to your individual specifications or clearly personalised for you may be exempt from change-of-mind cancellation rights. Any such exception will be made clear before purchase.

Your rights relating to faulty or misdescribed goods are unaffected.

Refunds

For a valid change-of-mind cancellation, we will refund the price of the returned products and the applicable standard outbound delivery charge.

If you selected a more expensive delivery option, the additional delivery cost may not be refundable.

Refunds will be made using your original payment method, unless otherwise agreed.

We will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Faulty, damaged or incorrect items

If something arrives damaged, faulty or incorrect, please contact us as soon as possible.

Where helpful, include your order number and photographs of the issue.

We'll arrange a suitable remedy in accordance with your consumer rights, which may include a repair, replacement or refund.

Order cancellations before dispatch

If you need to cancel or change an order, contact us as soon as possible.

We'll try to accommodate your request. Once an order has entered production or dispatch, changes may not be possible, but this does not remove any statutory cancellation rights that apply.